Last updated on December 5, 2015.
Welcome to Eagle Eye Updates (“this site”), a website owned and operated by Ridente, Inc., a Colorado corporation registered to operate in New Mexico. By purchasing services from Eagle Eye Updates, you agree to be bound by these terms and conditions of service.
We strongly believe in honest and straightforward communication. If you have any questions, please contact us right away. Email .
We want to keep your website safe! We intend to treat you with the fairness and respect you rightfully deserve, and we simply request that you do the same for us. Our Terms and Conditions were written with you in mind and to protect Eagle Eye Updates’s good name, so please bear with us during this legal formality.
We reserve the right to change these terms from time to time without notice. You agree that it is your responsibility to review these terms periodically to familiarize yourself with any changes and that using our services after such changes indicates that you agree to the modified terms.
DESCRIPTION OF SERVICE
Eagle Eye Updates is an independent contractor offering update and backup services to owners/webmasters of WordPress websites. To receive these services, you will need to give Eagle Eye Updates access and “write permissions” to all directories and files and databases of your WordPress site. Eagle Eye Updates will need to have a username with administrative privileges to your site. Eagle Eye Updates will install several plugins that (1) keep track of all plugins on your site, (2) update them when necessary, (3) keep track of your website’s uptime, and (4) collect the data necessary for generating your monthly report. Agreeing to these terms of service means that you have the authority to contract for these services and you give us permission to take these steps and others as may be necessary to provide the update and backup service.
In addition to access to your WordPress administrative panel, Eagle Eye Updates requires access to the files and databases on your website (such as through cPanel or ftp access) (1) to make backups, (2) to install Maintenance Mode software, and (3) to restore your website from backups in case of hacking. Agreeing to these terms of service means that you give us permission to access these files and databases.
We’re in the business of keeping your website safe, and Eagle Eye Updates also strives to maintain a high level of security for your personal information. These security measures are active when you place an order or enter, submit, or access your personal information.
We installed an SSL certificate on our website, so any information you enter on our site is encrypted. For processing orders, we chose a very secure ecommerce checkout that is Level 1 PCI compliant. Recurring payments for subscriptions are handled through the shopping cart and our secure credit card processor. We don’t have access to your credit card number.
We hold all information, including personal identifying information, financial information, and contents of your website, in the strictest confidence. We will not disclose, sell, exchange, transfer, or give this information to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the ongoing service you purchased.
The email address you provide for order processing will be used only to send you information and updates pertaining to your order.
INTERRUPTION OF SERVICE
While we do our best to keep Eagle Eye Updates running continually, service may be interrupted from time to time as a result of equipment malfunction, updating, maintenance, or repair or for reasons outside the control of Eagle Eye Updates.
Our updating and backup service works independently of eagleeyeupdates.com and its storefront, so an interruption of service at eagleeyeupdates.com does not necessarily interrupt backup and updating services.
REGISTRATION & RESPONSIBLE USE
To use Eagle Eye Updates subscription service, you are required to register on eagleeyeupdates.com with a username and password and complete billing information. The registration information you provide must be accurate, complete, and current at all times.
You are responsible for maintaining the confidentiality of your login information at eagleeyeupdates.com and are solely responsible for all activities resulting from the use of your password and conducted through your Eagle Eye Updates account.
You are responsible for taking appropriate measures to safeguard the security of your website, for example, by using strong passwords on your website, by not responding to spam or phishing emails, and by not compromising your passwords or login information in any way.
Accessing (or attempting to access) any of our services by any means other than through the means we provide is strictly prohibited. You specifically agree not to access (or attempt to access) any of our services through any automated, unethical, or unconventional means.
Services are available only to individuals who are at least 18 years old.
LIMITS ON OUR LIABILITY
We do not guarantee that you will never get hacked. Eagle Eye Updates (Ridente, Inc.) is not responsible for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) incurred as a result of hacking. We make no claim that the operation of our updating and backup service will be error-free, and we will not be liable for any interruptions or errors.
If your website does get hacked, Eagle Eye Updates will restore your site once at no charge from the most recent clean backup. If your website gets hacked a second time, Eagle Eye Updates will restore the site again, but you may be charged for the service if the hacking was due to your or your webhost’s lack of appropriate security measures.
REFUSAL OF SERVICE
Eagle Eye Updates (Ridente, Inc.) reserves the right to refuse service to any individual, website, or blog that promotes or contains discriminatory, hateful, obscene, offensive, or malicious content or for any other reason.
These Terms and Conditions are governed by US law. Any disputes shall be subject to the exclusive jurisdiction of New Mexico courts.
If there are any questions regarding this policy, please contact us at:
Eagle Eye Updates
PO Box 388
Placitas, NM 87043